Translation is a team effort
A good translation is the product of a close-knit and united team effort, where each player knows their role and the ultimate objective. At Lacrosse roles are separate and clearly defined.
- Account Managers will get to know you and your needs, guide through each stage in the decision process and present you with a range of options to meet your turnaround, budget and other expectations.
- Project Managers take care of the translation process itself, through selection of suitably-qualified and experienced translators, reviewers, copy editors and where necessary consultants. They will set up your projects in an efficient and agile way, using the latest CAT tools with all available reference materials and guidelines, monitoring each stage of the process to ensure that your deadlines and expectations are met.
Let’s get to know each other
Cooperation, the right technologies and open communication is the key to successful execution of your translations; whether you need a fast, same day service, or when it comes to complex multi-lingual long-term projects.
Our Sales and Account Management Team
Three dedicated Account Managers bring a range of experience, skills, cultures and languages to their engagement. They are united however by a passion for language and translation, and adhere to the values of respect, transparency, reliability and responsibility when engaging with our clients and partners. Team spirit, professionalism and an open and collaborative approach are the hallmarks of our approach.
Building long-term relationships with our clients, based on mutual trust, transparency and respect lies at the heart of our mission. What does this mean in practice? A proactive approach based on being in touch, listening to our clients, and responding promptly to their challenges, having a two-way dialogue enabling us to present the best carefully-tailored solution. We ask how can we help you, make your work and life easier, bringing you the results you expect.
We will guide you from first contact, responding to you enquiries, presenting offers and solutions, through to monitoring your translation projects at each stage, through to post-completion tasks and gauging your ultimate satisfaction.
All staff have an educational background in languages or linguistics, and we have team members who can correspond and speak with you not just in English and Polish, but also German, Dutch, Italian, French and Hungarian. We understand well the translation process and the range of options available to deliver what you need and by when you need it.
Our Production & Project Management Team
Our dedicated team of project managers have many years of experience in the language services industry, and will expertly oversee and manage your projects. The production team also includes our reviewers, proof-readers, editors and specialists in document design and formatting, supported by a Partner Manager who ensures there is always a suitable and adequate supply of linguistic resources available whatever the task or language pairing.
Their work is not just about selecting the right team for a particular project, whether it’s a certified translation needed in court for tomorrow, or an annual report translation from English into French, and returning it to the client once complete.
We might be faced with a sudden requirement to speed up the completion of a project, optimise resources available to us, or in court submissions and pleadings scrupulously implement last minute changes in the source documents, resolve vital terminological uncertainties that might arise between translators and end-client, our production team is always on hand in every situation to find solutions and deliver on our commitments. Our success is built on understanding our clients’ on-going and changing needs, a flexible approach, and efficiently co-ordinated action and close-knit cooperation among all the parties involved in a translation project.
Technology and Administrative support
Our accounts and production teams are expertly supported by a full-time IT manager, and administrative assistant. Working together in harmony it is our mission to support you in the most comprehensive, secure and seamless way possible, so you don’t have to worry about translations but can focus on your business.
Our administrative partner ensures the effective operation of our office, document flows and management, and all questions related to cooperation with suppliers and settlements.
Our dedicated IT manager and second-line IT support team take responsibility for our IT environment, which has our Citrix server at its core, enabling all staff to securely access virtual desktops from any location. This way they can efficiently and securely work on projects using all IT solutions necessary, such as our XTRF Translation Management System or memoQ server for translation projects. You can rest assured about the security of data transfer and that your documents do not end up in private email inboxes or being stored on external hard drives. Everything takes place on our server which is located in a secure data centre located in Poland.
